All camping packages are strictly non-refundable. Exchanges may be available on request at the discretion of Team Langoustine, by contacting us via telephone or email. For more details of how to get in touch visit, Contact Us

All tickets are strictly non-refundable. Lost or stolen Tickets will not be refunded by Team Langoustine Ltd or the ACO, even on production of proof of the Purchase. Moreover, if a Customer is unable to attend all or part of the Sporting Event for personal, medical, or technical reasons or for any other reason whatsoever, the Ticket and/or the E-Ticket will not in any way be refunded by Team Langoustine Ltd or the ACO, even on production of supporting documents. Likewise, no refund will be given for damaged Tickets and/or E-Tickets that cannot be scanned.

Team Langoustine Ltd will not take back or exchange purchased Tickets and/or E-Tickets.

Camping packages and tickets are non-transferable. Our General Terms and the special terms and conditions applicable to the ACO are governed in full and in all respects by French law.

General Terms and the special terms and conditions applicable to Team Langoustine Ltd are governed in full and in all respects by UK law.

If you are unable to attend after you have made your booking and payment, read our Full Terms & Conditions for more details of your Consumer Rights. Click here

If the Sporting Event is cancelled or infrastructures requiring access passes are unavailable, for any reason whatsoever, the ACO shall have sole authority to decide whether the relevant Tickets will be refunded and the terms of any refund.

Team Langoustine Ltd is entitled to deduct a fee from all refunds authorised by the ACO in order to cover Team Langoustine Ltd’s unrecoverable third-party non-refundable infrastructure campsite overheads, plus administration and processing costs.

In any case, even if Tickets are refunded, Team Langoustine Ltd or the ACO shall not be liable, in any circumstances whatsoever, to pay any other type of compensation.

Likewise, no full or partial Ticket refunds will be given in the event that the Sporting Event lasts for more than one hour. Customers are informed and accept the fact that the ACO as Organiser of the Sporting Event is permitted to modify the length and schedule of the Sporting Event at any time and at its own discretion and that this does not in any way give Customers the right to claim a full or partial refund of their Tickets.

To read our Full Terms and Conditions, please click here