PRIVACY POLICY

The following types of personal information may be collected about We currently collect and process the following information:

Contact Details:

For example:

Name Address Phone numbers Email address, Vehicle registration number.

Health, dietary and medical information (for the purpose of providing food packages).

Identity Verification Information: Information which enables us to confirm your identity such as government issued photo identity, passport or driving license.

When you use our services, you will need to provide us with your personal details or the details of those individual(s) who will be travelling.

We collect the following categories of personal information:

Information you provide for Team Langoustine to complete and manage a booking you have made with us.

For example, your name, address, email, contact details, date of birth, passport number, your account details and payment information.

If you buy tickets for someone else, we may collect your billing information but may communicate with guests in your group directly about the booking.

Information about your booking arrangements.

For example, details of your booking, travel itinerary, details of any additional assistance you require, and other information related to your booking with us such as dietary requirements and medical conditions that you would like to make us aware of.

Information about online registration and other interactions.

For example, we will retain your information to ensure we interact with you appropriately if you have registered with us, through TeamLangoustine.com.

Information about your use of our websites, contact centres and mobile applications. For more details of the methods please see 'How we use cookies and other methods for the collection of website usage data'.

For example, to help us to personalise your experience and improve our website we collect information about your searches and the content you have viewed on our website using cookies and similar technologies, such as the website you come from, internet banner advertisements and links which appear on our partners’ websites.

We may use previous web usage data stored within the cookie and previous web browsing history to personalise and understand you as a customer. This could include if you have entered any booking or guest name information on our website.

We may be able to understand from your web browsing history that you have visited teamlangoustine.com and searched for tickets or camping packages but did not complete your booking. We may use this information to contact you to offer more information about booking with us.

Information about your device and your location, e.g. if you have been browsing on teamlangoustine.com or using our mobile application, for example your IP address or unique device ID. (An IP address (i.e. Internet Protocol address) is a numeric code that can act as a unique identifier for your computer or other device – this can be turned off from your device).

For example, identifying the country from which you are accessing the relevant website or application which will enable us to provide more relevant content and use an appropriate language.

When and why do we collect ‘sensitive personal data’?

Certain categories of personal information, such as that about bank details, dietary and health and passport details are special categories of data requiring additional protection under European Union and UK data protection law and is referred to here as “sensitive personal data”. Generally, we try to limit the circumstances where we collect and process sensitive personal data. Examples of where we may collect and process ’sensitive personal data’ includes instances such as, you have specific medical needs that you would like us to be made aware of, in case of emergencies.

In addition, you may have requested services (such as a meal) which is not ’sensitive data’ but may imply or suggest your health or other information.

Personal information which we collect may be transferred to or accessed by third parties on our behalf, with your consent where necessary.

The types of third parties include:

The ACO (Automobile Club de l'Ouest), the official event organiser of the Le Mans 24 Hours event.

Marketing and research companies who run and manage marketing and research campaigns.

Companies who assist us with the provision of customer services support. IT providers who provide us systems and services for customer support.

Companies who provide document archiving services.

When data is shared it is always done in a secure manner and we ensure that it is only used for the purpose it was collected for and do not allow third parties to abuse their agreements with us.

We may transfer your personal information to a third party without your consent if there is an alternative legal ground, for example, it is in our legitimate interest, or if there is a contractual obligation to do so.

The main purposes for which we use your personal information are:

To fulfil your booking arrangements and deliver the services you have asked for.

For example, we will need to use your name, address, email, contact details, date of birth, passport number, your account details and payment information so that we can process bookings, fulfil your travel arrangements, and take payment.

To send booking updates and service communications to you.

For example, we may send a communication informing you that early arrival options for your booking are available or if changes have been made to the event, outside of our control.

To help keep you safe when you book with us and to meet certain legal and regulatory requirements which apply to Team Langoustine as an official ticket and camping agency for Le Mans 24 Hour event.

For example, as an official ticket and camping agency for the Le Mans 24 Hour event there are regulatory obligations on Team Langoustine to maintain a record of guest information on our site.

To carry out analysis and market research.

For example, we will analyse the way in which our sales channels, products and services are being used by customers so that we can understand how to improve the service we offer and encourage customers to use the full range of our products and services.

To carry out marketing including online advertising and keep you informed of Team Langoustine’s products and services.

For example, we may send you information about our products and services by email or text message.

We may tailor the content of our websites, applications, emails, and other communications to ensure they are as relevant to you as possible – including offers and/or services relating to the Le Mans 24 Hour or similar events.

To understand your booking preferences and provide information about offers.

If you’ve searched for tickets and camping but not booked, we may remind you about our services via email or through online advertising based on packages you searched for previously.

We may combine/match customer relationship marketing data with a third party (e.g. Google) so both companies can understand behavioural activities such as knowing other sites visited.

To undertake targeted online advertising.

For example, we may combine/match identifiers with a third party (e.g. Google) so both companies carry out advertising of Team Langoustine on our behalf.

To send you status updates and service communications.

For example, even if you have opted-out of receiving marketing information from us, we may still send you communications about the booking you have, such as your travel itinerary. These communications will help you get the most from the services we provide and may also contain options and other details about the services you will be using (e.g. additional secure charging lockers and meal options).

We may also send you communications about the services you have previously used, for example, where you experienced some form of issue or problem and we wish to contact you about it proactively in order to resolve it successfully.

To improve our websites, products and services.

For example, we may monitor the way that you and other customers use our website so that we can identify ways to improve the website experience.

For management and administrative purposes.

For example, we may use and retain your personal information, including your purchase history, for administrative purposes, which may include for example, accounting and billing, auditing, credit or other payment card verification, anti-fraud screening (including the use of credit reference agency searches and payment card validation checks) and systems testing, maintenance and development.

Team Langoustine will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons Team Langoustine collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:

Because we need to use your information so that we can process your booking, fulfil your travel arrangements and otherwise perform the contract we have with you.

Because it is in Team Langoustine’s legitimate interests as an official ticket and camping agency of the Le Mans 24 Hour event to use your personal information to operate and improve our business as a ticketing and camping provider.

Because Team Langoustine needs to use your personal information to comply with a legal obligation.

To protect the vital interests of you or another person.

Because you have consented to Team Langoustine using your information for a particular purpose.

More information on each legal basis is provided below.

If processing of your data is subject to any other laws, then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you make a booking with us we will keep the information related to your booking, so we can fulfil the specific arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking.

The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymise your information after 7 years.

Under data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within one calendar month and generally there is no fee for making these requests. If your request is particularly complicated, we may extend the deadline for responding to three months, but we will let you know if this is the case.

We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons why we cannot grant your request. Further explanation of those rights and the exceptions to them are set out below.

Your rights include the following:

1. You may request us to stop sending you marketing. To see how to change your permission to market please email theguys@teamlangoustine.com. If you make such a request, we will no longer be able to send you marketing communications. However, if you subsequently book with us again we will need to send you communications about the services you have booked to use, such as your tickets and camping arrangements. These communications will help you get the most from the services we provide and may also contain options and other details about the services you will be booking.

2. You may request us to stop using your personal information where we are doing so under legitimate interests (see the section “What is our legal basis for using your personal information” for examples of when that applies) unless it is needed for dealing with legal claims or we have other compelling legitimate reasons that override your rights.

3. You may request us to stop processing of your personal information for marketing purposes including analytics for the purposes of targeted marketing, including online advertising.

4. You may access the personal information we hold on you. There are some limited exceptions to this right, such as information relating to others who have not consented to the disclosure of their information and information which is legally privileged. Please email theguys@teamlangoustine.com for more details.

5. You may ask us to correct the personal information that you have shared with us (the 'right of rectification’) if that information is inaccurate. You may be able to update much of it yourself by logging into your account online, including personal and contact details. If you spot any inaccuracies in the report that you can’t fix yourself, please email the details to bookings@teamlangoustine.com or write. We are not able to amend any data that has been created as a result of a transaction with us e.g. booking history.

6. You may ask for personal information which identifies you to be removed (anonymised).

To do this the information that identifies you will be removed our active systems. However, a separate and restricted copy of the identifying information will be kept for 7 years to meet the obligations we have to law enforcement, national authorities, and legal proceedings.

Considerations for removing/anonymising data:

We may need to retain certain elements that relate to a contract between you and Team Langoustine because we need it for our own legal and auditing purposes.

A record of your request including the personal information you supplied will be retained in the application used to carry this out for 3 years.

In some circumstances it may mean we will not be able to provide all or parts of the services you have requested from us in relation to previous bookings or retain any preferences you have previously shared with us.

We cannot erase your personal information if you have either booked with us in the past 13 months or you hold a forward booking with us. For Legal reasons, we need to keep information linked to these bookings. You may come back to us once this time period has passed and submit a request.

We cannot erase your personal information if we have identified that you either have an open complaint with us or we hold a previous case for you within the past 6 years. We are required to retain this information in case there is a need to re-open the complaint.

Your personally identifiable information is kept secure in electronic format.

We keep your information only as long as is necessary for the purpose for which we obtained it and any other permitted linked purposes.

If information is used for two purposes we will retain it until the purpose with the longest period expires. We will stop using it for the purpose with a shorter period once that period expires. We will then dispose your information by permanently deleting from our files.

We restrict access to your information to only those persons who need to use it for the relevant purpose.